FAQ

What is the frequency of replacement for accessories ?
Dust bag : 2-4 weeks Main brush : 3-6 months Side brush :1-3 months HEPA filter :1-2 months *Replacement frequency may vary. Parts should be replaced if...
Wed, 21 Oct, 2020 at 3:40 PM
Are any of the consumables (main brush, side brushes) compatible with other robot vacuum cleaners ?
No, they are not compatible. Please buy authentic consumables from Neabot. Otherwise, we will not cover claims, provide service or offer replacements for pr...
Wed, 21 Oct, 2020 at 3:40 PM
What kind of replacement parts package do you offer?
Package A at $19.99: 6*Dust bag  Package B at $39.99: 8*Side brush+2*HEPA filter+2*Main brush+4*Dust bag
Wed, 21 Oct, 2020 at 3:41 PM
Where can I buy replacements parts & accessories ?
You can purchase them on https://www.gadgetplus.com/collections/vacuums-floor-care  (GadgetPlus is a strategic partner of Neabot. All after-sales servic...
Mon, 26 Oct, 2020 at 8:13 PM
I can't find the cleaning brush in the package.
The little cleaning tool should be right next to the dust box (not the self-emptying dustbin). Check out this unboxing video 32s-34s. https://www.youtube.co...
Wed, 28 Oct, 2020 at 10:44 AM