Charging

How can I charge the robot vacuum?
Please make sure that the centerline of the robot is completely aligned with the center of the  dustbin so that the charging pole piece at the bottom can b...
Fri, 20 Aug, 2021 at 4:43 PM
The robot has been charged for a day,the battery is still less than 3%-2%
Please contact support@neabot.com with those information: ①Order number,② Video or photo to show the problem.
Fri, 20 Aug, 2021 at 4:43 PM
The robot is 100% charged, run out of power after work a while.
Please contact support@neabot.com with those information: ①Order number,② Video or photo to show the problem.
Fri, 20 Aug, 2021 at 4:43 PM
black/rusty
 After using for a period of time, the charging contacts of the robot are black/rusty, and can not be charged by the dustbin. Use an eraser to wipe t...
Fri, 20 Aug, 2021 at 4:42 PM
Can not to back to Self-Emptying dustbin
The robot can not go back to Self-Emptying dustbin, the APP reported that the main wheel is problem or short-circuited. 1.Remove the mop   2.Reset the ...
Fri, 20 Aug, 2021 at 4:42 PM
An error is reported when the robot recharge
Clean the obstructions which made the robot can not be recharged.   If it can not be worked, Please contact support@neabot.com with those information: ①Ord...
Fri, 20 Aug, 2021 at 4:48 PM
Robot can't find the Self-Emptying dustbin to charge
1. Please make sure the power switch of the dustbin is turn on.   2. Please unplug the socket of the dustbin and replug it,   3. Please make sure that the...
Fri, 20 Aug, 2021 at 4:54 PM
The robot has been charged for a day,the battery is still less than 3%-2%
Please contact support@neabot.com with those information: ①Order number,② Video to show the problem.
Mon, 23 Aug, 2021 at 4:49 PM
The robot is 100% charged, run out of power after work a while.
Please contact support@neabot.com with those information: ①Order number,② Video to show the problem.
Mon, 23 Aug, 2021 at 4:50 PM
An error is reported when the robot recharge
Clean the obstructions which made the robot can not be recharged.   If it can not be worked, Please contact support@neabot.com with those information: ①Ord...
Mon, 23 Aug, 2021 at 4:51 PM