FAQ Problems

Emptying Problems
Why is there still debris in my Robot's dust box after it has emptied into the Self-Empty Base? If there is too much garbage in the dust box, it is...
Mon, 23 Aug, 2021 at 3:53 PM
What does 91% cleaning efficiency mean?
The number 91% comes from extensive lab tests. For 100g of debris put in the testing area, 91g will be picked up by Q11. 91% cleaning efficiency is by far t...
Mon, 23 Aug, 2021 at 3:54 PM
Is Q11 a real LiDAR robot vacuum? Why I don't see the little pop up on the top?
Yes, Q11 is a real LiDAR robot vacuum. We use the most advanced beam LiDARs and make the pop-up hidden in the body to make the robot slimmer. The top-notch ...
Mon, 23 Aug, 2021 at 3:54 PM
Q11's 4000Pa suction is much stronger than the other robot vacuums on the market. But is suction power really higher the better?
Well, depends on what you need. Stronger suction power can definitely clean better. If you are worried about noise, Q11 has noise reduction design so it...
Mon, 23 Aug, 2021 at 3:55 PM
Is the water tank electric? Can I control the water drop in app?
Yes, the water tank is electric. Yes, you can control the water drop in APP.
Mon, 23 Aug, 2021 at 3:56 PM
Abnormal Noise Occurs during Cleaning
1. Turn the robot vacuum over,  2. Remove the roller brush cover and roller brush.  3. Turn on the robot to see if there is any abnormal noise.  If the s...
Mon, 23 Aug, 2021 at 4:04 PM
Radar Issue
Steps:  1. Turn the robot on  2. Check if the radar rotates normally, otherwise, there may be something stuck inside.  3. Please open the cover of the ro...
Mon, 23 Aug, 2021 at 4:06 PM
What should I do if the Robot can not find the charging base?
Make sure your Self-Empty Dustbin is placed at a location free of any obstructions and has the appropriate amount of clearance on both sides and in the fron...
Mon, 23 Aug, 2021 at 4:07 PM
Bag‘s Full Error
When the self-emptying dustbin is working normally, the white light flashes.  If the orange light flashes and dustbin error was reported, there may be seve...
Mon, 23 Aug, 2021 at 4:07 PM
How does Q11 work on Obstacles?
Q11 has 4 built-in anti-drop sensors, which can effectively prevent falling, and protect yourself and your family members. At the same time, facing the flu...
Mon, 23 Aug, 2021 at 4:09 PM