Report an error

Fan error
1.Clean the dust box air outlet   2.Adjust the suction power from large to small   3.Clean the dust box   4.Reset robot   If those steps can not be work...
Tue, 24 Aug, 2021 at 4:50 PM
Side brush error
1.Reinstall the side brush   2.Clean side brush   3.Clean the card slot   If those steps can not be worked,   Please contact support@neabot.com with tho...
Tue, 24 Aug, 2021 at 4:51 PM
Main brush error
1.Reinstall the main brush   2.Clean the main brush   3.Remove the main brush, run the robot to check whether there is a report main brush   If those ste...
Tue, 24 Aug, 2021 at 4:52 PM
Dust box error
Clean the inside and outside of the dust box. If this step can not be worked, Please contact support@neabot.com with those information:  ①Order number,② P...
Tue, 24 Aug, 2021 at 5:01 PM
Bumper error ( Robot run circle in one place)
Clean the front bumper   If this step can not be worked, Please contact support@neabot.com with those information:  ①Order number,② Photo or Video to show...
Tue, 24 Aug, 2021 at 5:05 PM
Dust bag error
 Dust bag is not in place Clean the dust bag and reinstall the dust bag  If this step can not be worked, Please contact support@neabot.com with those i...
Tue, 24 Aug, 2021 at 5:06 PM
No water
When the water tank is full of water, report no water, there are those steps to confirm the problem 1. If it is reported that it is no water, but it can mo...
Wed, 15 Sep, 2021 at 5:17 PM