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Neabot Q11 Knowledge
General Support & Information
How can contact Neabot to get support?
How can I download and install the app?
Why I cannot register via my phone number?
Why the app keeps telling me the server is busy when I try to register ?
Why the app shows the verification code entered incorrect when I am doing registration?
Can I control the robot even if I am not at home?
View all 23
Accessories & Replacement
Can the indicator light of the dustbin be turned off?
Why is the indicator light of the self-empty dustbin flashes orange?
Rolling brush cover or Dust bag is broken
View all 6
How can I charge the robot vacuum?
The robot has been charged for a day,the battery is still less than 3%-2%
The robot is 100% charged, run out of power after work a while.
Can not to back to Self-Emptying dustbin
View all 11
What does 91% cleaning efficiency mean?
Is Q11 a real LiDAR robot vacuum? Why I don't see the little pop up on the top?
Q11's 4000Pa suction is much stronger than the other robot vacuums on the market. But is suction power really higher the better?
Is the water tank electric? Can I control the water drop in app?
View all 12
Different with the previous Neabot
Could you please list how this model is better/different than the previous Neabot?
Report an error
Side brush error
Main brush error
Dust box error
Bumper error ( Robot run circle in one place)
View all 7
There is no voice with my robot.
Help Desk Software
by Freshdesk Support Desk