neabot

General Support & Information 4

• Warranty
• Return Policy
• Return address
• How can contact Neabot to get support?

APP issue 23

• How can I download and install the app?
• Why I cannot register via my phone number?
• Why the app keeps telling me the server is busy when I try to register ?
• Why the app shows the verification code entered incorrect when I am doing registration?
• Can I control the robot even if I am not at home?

View all 23

Accessories & Replacement 6

• Battery
• Indicator Light
• Can the indicator light of the dustbin be turned off?
• Why is the indicator light of the self-empty dustbin flashes orange?
• Rolling brush cover or Dust bag is broken

View all 6

Charging 11

• How can I charge the robot vacuum?
• The robot has been charged for a day,the battery is still less than 3%-2%
• The robot is 100% charged, run out of power after work a while.
• black/rusty
• Can not to back to Self-Emptying dustbin

View all 11

FAQ Problems 12

• Emptying Problems
• What does 91% cleaning efficiency mean?
• Is Q11 a real LiDAR robot vacuum? Why I don't see the little pop up on the top?
• Q11's 4000Pa suction is much stronger than the other robot vacuums on the market. But is suction power really higher the better?
• Is the water tank electric? Can I control the water drop in app?

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Different with the previous Neabot 1

• Could you please list how this model is better/different than the previous Neabot?

Report an error 7

• Fan error
• Side brush error
• Main brush error
• Dust box error
• Bumper error ( Robot run circle in one place)

View all 7

Voice problem 1

• There is no voice with my robot.