neabot

General Support & Information 4

• One Year Warranty
• Return Policy
• Early Reviewer Program
• How can contact Neabot to get support?

App Issues 24

• Can I control the robot even if I am not at home?
• How to sign in with Neabot Home App and connect the robot with the app?
• Why did I fail to connect Neabot with the app?
• Why there is nothing on the page after first downloading the app?
• Why am I getting repeated notifications on my phone?

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Questions about Robot Vacuum 12

• Why the abnormal noise occurs while the robot is cleaning?
• Why my robot is offline?
• Why Neabot stops with the error "Please check if the side brush is stuck"?
• Why when I turn my Xbox One or other TV box on, the Neabot starts nearby cleaning?
• Why suction power is not automatically boosted on my carpets?

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Questions about Self-Emptying Dustbin 6

• Why can't my Neabot NoMo Robot find the charging base?
• Why is there still debris in my Neabot Robot's dust box after it has emptied into the Self-Empty Base?
• Why I got an error saying the dust bag is full but I checked and there is nothing in the bag?
• The yellow light of the dust collector starts to flash every time after the dust collection is completed. However the dust bag is inserted and unplugged normally, and the dust collection port is not blocked. How to deal with it?
• Can the indicator light of the dustbin be turned off?

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Replacement & Accessories 6

• What is the frequency of replacement for accessories ?
• Are any of the consumables (main brush, side brushes) compatible with other robot vacuum cleaners ?
• What kind of replacement parts package do you offer?
• Where can I buy replacements parts & accessories ?
• I can't find the cleaning brush in the package.

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