Please watch this video to charge the robot vacuum https://www.youtube.com/watch?v=_UOfCraj2DM

Please make sure that the centerline of the robot is completely aligned with the center of the dustbin then the charging pole piece at the bottom can be completely aligned. When robot is charging, the white light on the base is on and the orange light on the robot is on. Once the item is fully charged, the light will turn white.

If still cannot work, please send us a video.