Questions about Robot Vacuum

Why the abnormal noise occurs while the robot is cleaning?
I am very sorry for this inconvenience. Here is the solution that might help you 1. Turn the robot vacuum over, 2. Remove the roller brush cover and rolle...
Wed, 21 Oct, 2020 at 3:09 PM
Why my robot is offline?
When you find that robot is offline in the app, please check the following things 1. Whether the robot is shut down. You can tell from the indicator light....
Mon, 26 Oct, 2020 at 8:05 PM
Why Neabot stops with the error "Please check if the side brush is stuck"?
Here are the steps to identify the problem First, check the outside of the side brush to see if there is any anything entangled Try rotating the side brus...
Mon, 13 Sep, 2021 at 2:34 PM
Why when I turn my Xbox One or other TV box on, the Neabot starts nearby cleaning?
It's because the infrared ray of the Xbox remote control triggers Neabot. We suggest you moving Neabot base station to another spot.
Wed, 21 Oct, 2020 at 3:10 PM
Why suction power is not automatically boosted on my carpets?
Could you please describe the details of the carpet? For thinner carpets, the roller current will not be affected, and it will not trigger the carpet pressu...
Wed, 21 Oct, 2020 at 3:10 PM
How to charge the robot vacuum?
Please watch this video to charge the robot vacuum Please make sure that the centerline of the robot is comp...
Fri, 13 Nov, 2020 at 7:26 PM
Why the robot reported that it was lost?
Maybe because you have moved the docking base so the robot cannot identify the map.
Wed, 21 Oct, 2020 at 3:12 PM
Why I got the error message that the radar is blocked and to try another area but I have moved it a few times with no luck?
Please watch the instruction video to do troubleshooting :  Steps:  1. Turn the robot on  2. Check if the radar rotate nor...
Fri, 13 Nov, 2020 at 7:30 PM
How many hours can battery run? How long does it take to fully charge the batter?
Your battery will typically last 120 minutes on full charge. (This varies depending on the power mode you are using and the floor type of your home). You wo...
Wed, 21 Oct, 2020 at 3:13 PM
The meaning of different color lights.
The robot is cleaning: White light flashes The robot is charging: Orange light is on The robot is fully charged: White light is on 
Wed, 21 Oct, 2020 at 3:15 PM